Horrible delivery experience with Wayfair: they announced me a delivery date, I took a day off from work to be at my flat for reception, the delivery was never made .... rebooked the delivery on another day, took another day off, the delivery man came but wouldn't come up more than 2 floors (I'm on the 4th) because the lift wasn't working! I am by myself so can't lift it alone. No one called me to rebook the delivery date, they booked it without asking me. Called to change the date and was told that Wayfair do not make delivery over 3 floors if you don't have a lift. I've had a bed delivered all the way to my flat without the lift by another company, no problem at all! So I had to cancel my order and Wayfair actually charged me for it!! A complete rip off, will never use them again, no consideration for their customer whatsoever, would rather pay more and have a quality service.