Just to put a balanced view I ordered a Chesterfield type Sofa on the 16th October 2018 for delivery on the 19th October 2018 it arrived with a large hole in the back I refused delivery then a new delivery date for a replacement for the 24th October 2018 when delivered and unwrapped the new Sofa had a small tear on the corner arm I refused delivery Now I am told I must wait for a third attempt to deliver a unblemished new Sofa for estimated delivery from 24th/27th November 2018 obviously their delivery service "PANTHER" have trouble delivering Sofas. But I think it is mainly the fault of their delivery service "PANTHER" who are to blame because when I looked inside the delivery van it was packed and they had to put my brand new Sofa ( albeit damaged ) up on end and shoved "TESCO" delivery items into it obviously not very professional new furniture delivery persons.