Alan Hampson
I placed a order for a wardrobe to be delivered on Tuesday 23rd Oct along with another item which was due to deliver the Friday before, The first delivery was sent to number 26 in my street and not my address at number 9. I call wayfarer to advise they had delivered incorrectly and they said they would amend deliver and have product re-delivered etc. The first item did arrive but my wardrobe was delayed to start with but they arrange for delivery today Monday 29/10. I had taken a day from work to receive delivery and put it all together only for the delivery to be 1 hour late and then still go to wrong address. When spoken with delivery company they said they could not deliver to my address 15 doors down the street and i would have to get in touch to re-arrange order. I spoke with drivers on there way past my door who explained it was nothing to do with and Wayfair had messed up. Spoken with Wayfair who said it would be re-delivered in 2 days time which was no good for myself due to work commitments so instructed to cancel order which I'm now told will have to wait till parcel is back at Wayfairs warehouse when they can then process refund witch will then take a further 3 to 7 working days. So all in I'm without a wardrobe for over 2 weeks since order and now must await money to go purchase from somewhere else for possibly another 2 weeks. Needless to say the 1 star is only option available or would not received this mark. Never going to use Wayfair again after this
5 years ago
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Wayfair has a 1.5 average rating from 2,193 reviews

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