A few years ago I ordered a glass corner shower for my new bathroom, I was concerned about something this fragile, but it delivered in perfect condition! Recently I ordered a couch and table set, there was some confusion with the order as I had started on line then spoke with a customer service Rep, he was very knowledgeable and helpful. The following week I looked at an email that said I still had items in my cart. I was confused so I called back and asked if the order was actually placed? Because I did not want the table set after all; turned out it had actually shipped and was to be delivered that day! The agent I spoke to was so helpful, he called FedEx and had the delivery stopped (and they waved the shipping fee). I am now anxiously awaiting my new couch! I would definitely recommend this site, they have excellent deals.