Terrible customer service. I ordered a vanity unit and the top arrived cracked in 2 so ordered a replacement, was told I would get it within the week and when I rang to chase they said it wouldn’t be in stock for another 2 months. No one had thought to inform me. Have been back and forth about a refund which took a long time to come through, it seems no one there communicates with each other so you have to explain the situation 100 times just to get an answer. Still don’t have the full refund and still no vanity unit top so I am furious and will NEVER use Wayfair again. Do not order from them.
6 years ago
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