1. Shipping: the two BJS shipping guys definitely don't seem experienced in moving large furniture. After their 1st attempt to move it upstairs (with the package on), our wall were already quite scratched. After unsuccessful 2nd attempt they decided to give up, called their supervisor and ready to leave. 3rd try, I asked them to turn the bookshelf 90 degrees and then move - it worked well without scratching anything! But one of the BJS guys are quite nice and try to help. 2. Product: the bookshelf is looking very lovely but one drawer tends to get stuck often when pulling out. The top part is quite dirty and dusty while the bottom part is very clean and well protected. Interesting contract on a single bookshelf.