WOW. Ordered Pillows which looked fluffy (and paid more for what looked like quality items). Arrived flat as a pancake, I could fit two of them in one pillow case. Ordered a horrible black ottoman bed which stinks. And an Egyptian cotton bedsheet that feels coated in plastic. £20 deducted from bed refund price and £5 off my three pillow orders which is £15. And £5 to return the sheet. That’s £40!! To print the label myself and take it to a ups pick up! And they make multiple collections instead of taking them all together. No flat pick up fee, you pay for every item you return. To add insult to injury they deduct their tax from us. Absolute cowboy company, they should not be allowed to operate in the UK, period!!!!