Wayfair products are lovely and good quality. I've ordered three items, a white ornate framed mirror, a nest of tables and a large wood framed mirror to go over the mantel piece. The trouble is that the delivery company that Wayfair uses in my area is rubbish. The first item was supposed to arrive on a specified day, it didn't arrive. When I chased it up, no apologies, they just said it would arrive the next day, which it did. The packaging was dented on the corner, when I opened it the mirror frame was damaged. I took a photo of the damage and contacted Wayfair, but I also told them that due to the hassle with delivery I would keep the mirror - if I hung it right the damage wouldn't show. The nest of tables were delivered to a house about 5 doors down from mine, I don't know why since my name and address were clearly labelled on the package. The house owner's lodger took delivery, when the house owner arrived home he brought the package round. The final item I ordered on 11th August 2014 and was told AFTER PAYMENT that I would receive it at the beginning of October. I had a lot of work to do on my home, so on balance thought this would be fine. By the middle of October I hadn't received my mirror so contacted Wayfair, they couldn't trace it so ordered me another one. The confirmation email said I'd get it in January 2015, but within an hour I had a phone call saying this was incorrect and I would receive it on 17th November. It's 27th November, I've chased it twice and I still haven't had it, or any new estimate of when it will arrive, and I now just want my money back £86.83 plus any interest accrued over three and a half months. The products are lovely, but the delivery service is a disgrace and I won't be ordering from them again. I now wish I'd ordered through Amazon, their service is second to none and at least I would have had their back up.