We ordered the Dredgers TV stand in black, item that arrived was white. Upon contacting Wayfair via the app we were offered a partial refund. Absolutely no chance we were accepting that for their mistake. I called their support team and was assured the problem would be resolved and a new unit sent out. I was also told that a manager of the warehouse staff would personally go inspect my item to ensure it is the right one, and call me when they are with the item to advise the next steps. There would be a delay on my order because of this manual step, but I was willing to accept a delay to ensure the correct product is sent. With no warning and no phone call as promised, I received a text from DPD to say my order was coming today. I shrugged off the lack of phone call and awaited my TV stand in the correct colour. Exactly the same story as before, it arrived, and it was white. They offered partial refund. They told me it should never have happened. They told me someone would call me. They told me this one would be correct. And they was right... their third attempt was the correct colour, but it was scraped, scuffed and unusable. Specifically, the top of the TV cabinet and the two side panels were badly damaged. After another tiring phone call I compromised and asked that they send out another top rather than a full unit. I don't know why I have accepted 2 damaged side panels, but they can be hidden, though that isn't the point and not my problem as the customer. Pretty sure some consumer rights have been violated somewhere down the line. Anyway, I would never recommend, and I would never use Wayfair again. Very disappointed, and the only reason this is 2 stars and instead of 1 is because quite frankly I feel sorry for the staff having to deal with bad feedback and complaints of which they must get many.