I have just ordered and cancelled my very first item with this company and shall NEVER use again. Their delivery couriers PANTHER are an absolute disgrace, took a day off work unpaid and they cancelled delivery last minute due to a "loading error". Panthers customer services are practically non existent and it's impossible to get through either by telephone or to get a response via email. I asked if it was coming the next day then? But was told they couldn't deliver until next week so I cancelled the order. I emailed Wayfair with my complaint and to request my refund and have now been told I won't be getting a refund unless the couriers agree to return my sofa to them!! Glad I ordered on a credit card...looks like I will have to get my credit card company to deal with this. Will never use Wayfair again and in future whenever I order any large furniture items I will be ensuring their couriers are not PANTHER!! Panthers entire website is full of negative feedback.