Absolutely disgusting company to deal with. They took my order which should have been delivered within the agreed timescale however three weeks later and still no order delivered. When I asked them what the problem was they said it was a manufacturer issue and they had missed my item off of a shipment. I asked for a refund and they said I couldn't get one and I would have to wait till my item was delivered so I could return it to them through their return process. 5 weeks later and I still have no item and no money refunded. Customer service is like dealing with the dead, their email responses are horrendous and repeated I am wonder if it is a automated service. In short I would not recommend using Wayfair to my worst enemy!
5 years ago
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