So I purchased a sofa bed from Wayfair for my mother in Law. It came promptly and as promised. However it turns out she purchased one unbeknownst to me and did not need it. She wanted a dinette set instead. So I called Wayfair the day after it arrived and informed them as such. The product was unopened in the original box and without any damage to the outside. The rep informed me that the policy was to charge me for the return shipping the since it was not damaged or defective. The cost, $85 and the rep was rigid and uncompromising regarding the policy and price, despite the fact that I ordered the aforementioned dinette. Amazon they are not, the dinette set is the last item I will buy from Wayfair. My wife was livid when I detailed this experience to her.