I ordered a large Chester Draw set with the knowledge that the package was next day delivery as it had stated that on the website and in the order confirmation email. So I spent the next day indoors waiting for my parcel and it didn’t arrive not only did it not arrive that day but it didn’t arrive the next two after that. When I called customer services she asked if I received a notification that it was delayed I stated clearly not or I wouldn’t have changed my schedule for the last three days. She then said she was sorry but next day is only and estimation so she can’t tell me when it will come. I then asked to cancel the order and was told I’d have to pay to cancel it even though this was due to their incompetent delivery system. She apologised and said she would monitor the situation as if that helps anyway. I will never shop with them again.