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ANTHONY BURBERRY
Ordered a single bed which was made up of 4 individual packages, i was informed the delivery would be made on the Wednesday which was just 48hrs after ordering which i thought was good, however pard delivery was made on the following Monday, but missing one box, the bed slats. I immediately contacted Wayfair who said they would look into it. After numerous emails mainly by myself they reported that the courier had lost the package, so they said the courier would check the warehouse to see if it could be located. I suggested that they should send a replacement immediately which they declined to do saying i would have to wait until the following Monday to enable them to carry out their search. I reluctantly waited until the Monday and as they hadn't contacted me i contacted them. They responded by saying they would put a replcement in the post which i did receive on the Wednesday, nearly 3 weeks after placing the order. Simply not good enough
5 years ago
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Wayfair has a 1.5 average rating from 2,302 reviews