Appalling customer service. Ordered bedside table which came with incorrect number of screws. Asked for replacement number (2) and was told initially I’d have to wait for 2 months for delivery! This was followed by e mail saying they were out of stock. The service line representative was unable to give me any contact numbers to take matters further, seemed unable to contact a manager himself, unbelievable experience . Eventually agreed to send replacement cabinet, supposedly in less than a week - all for the sake of 2 missing screws . Don’t touch them with a barge pole
5 years ago
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