I ordered a table from Wayfair that was delivered broken. The frame underneath the table was broken in 2 in 2 places as well as being pulled away from the outer frame. There was no damage to the box so i can only assume it was put in the box like this.
So i called Wayfair and they arranged for it to be picked up, which they did promptly and then a new one should have been delivered. But it wasn't delivered. I didn't get any response to the emails i sent so i called them and found they had placed the order on hold because their systems detected fraud.
So without any notification to me at all they took payment for the order, delivered a broken table but couldn't replace the broken table because their algorithms detected fraud. Utter nonsense. I've waited weeks for a table that was never going to be delivered and it seems I only know because i rang them.
5 years ago
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