After returning my picture due to damaged in delivery, my refund was supposed to be 3 to 5 working days. Yeah ok then! 3 weeks later, 3 phone calls to 3 different customer service operators and told 3 times, 'oh for some reason your refund has been diverted back to us!' I finally got an email from wayfair to say my refund has been sent and yes you guessed, it will be 3 to 5 working days!!!! So lets see if i get my money next week! Oh and they sent me a 10% discount, like i would buy anything else from then! Absolute shambles, take your money quick enough but dont rush to send it back. STAY CLEAR IS MY ADVICE.