Anonymous
Ordered from Wayfair and started receiving messages from BJS delivery who are the service Wayfair have unfortunately chosen to use. I received confirmation on 28th May that my order would be delivered on 30th May. On 29th May I received further confirmation that it would be delivered in 30th May between 4pm and 7pm. Just after 2pm on 30th May, having planned our day around the delivery slot, I received a message saying that the van had broken down and that my order would not be delivered that day and I should re arrange. I did this and On 31st May recieved confirmation that it had been rearranged for 4th June. A further 5 days. The cancelled delivery should have been a priority. On 3rd June I recieved confirmation that it would be delivered on the 4th June between 1pm and 4pm. I then recieved a text on 3rd June advising that there was yet another vehicle breakdown and that our order couldn’t be delivered again. They then called and told me Monday 8th June which had to decline as I am unable to left heavy items due to pregnancy and my husband would be at work. They called back and kindly offered me 6th June which I accepted. I recieved confirmation via email at 7.44pm in 5 June confirming delivery between 4pm and 7pm. At 6.47am I recieved an email and text stating that ‘due to a stock discrepancy’ only part of my order has been loaded into the vehicle for delivery!!!! What discrepancy? They had my stock since 28th May. They delivered my order minus 2 chairs and on Monday they finally delivered the other 2 chairs. So much inconvenience. Two deliveries cancelled by the company and when finally delivered, only some of the items actually delivered. Wayfair need to change their delivery company or at least give the customer some sort of compensation for the inconvenience. I have emailed and messaged Wayfair. on Facebook and have only recieved a ‘We’re glad it was sorted’! Not a great service and no acceptance of responsibility for their delivery service. Won’t be ordering from them again. Saving myself the hassle. The only reason this is not a very poor review is that the furniture is lovely. No complaints there.
3 years ago
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Wayfair has a 1.5 average rating from 2,193 reviews

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