It's understandable when a customer makes a mistake in placing an order, to make them responsible for the disposal/return shipping. However, I ordered a single item, which came in two boxes. The "sectional" part of the sectional sofa was delivered TWICE. The main portion of the sofa was nowhere to be found and I had no way of knowing until it was too late. They are in the process of shipping me the correct piece, which is apparently delayed. So I was left with half of my couch, an extra half that I did not need and they are leaving me to haul/dispose of the excess piece out of pocket. I will never be doing business with Wayfair again. Overstock has exponentially better customer service.