Spent a great deal of time searching for area rugs and floor mats for our home. Site offered free shipping on orders totaling $35.00 or more. Once we had selected two rugs and two mats we went to the shopping cart only to find a shipping charge of $13.95. We logged out and refreshed our browser and went back in, assuming there had been some kind of glitch. Exact same scenario. We called customer service and they told us they agree there appears to be a problem but there is nothing that they can do about it. This company, once a darling in the home furnishing and decor business is going down in flames.