The customer service department has no idea what they are doing. We had an issue that was never resolved even through 4 customer service agents were in contact with us. Problem was that they just didn't take the time to read the messages. They all kept asking for the exact information. It was a nightmare. I would not purchase from Wayfair again. In the past whatever we did purchase from them was never 100% good. Sometimes damages, sometimes wrong item sent, sometimes unexplained delayed delivery. Stay away from Wayfair. There are many other companies with better results to buy from.