Only one e-mail from the customer service department to two that is sent. No updates on order status - order says it’s shipped but FeDex says it was not released to them. Originally it was supposed to have delivered July 13thfor an order placed July 5th and shipping from a place 5hrs away - the date changed to July20th - it’s July 25th - the date of delivery on the website still says July20th - Fedex website still says order shipped -recent enquirer still says shipment not released to them for pick up. No online chatting. I have been on hold on phone for over an hour with bad Music. Extremely poor customer service