Florence Cristelli
So much went wrong. I made a purchase with a MasterCard and had changed my address and the first order was fine except that one out of the three items was canceled and I didn’t find that out until I went to track the package. When I went to replace the item that was not sent to me, a dinette set, I push the icon proceed to check out thinking they were going to use my MasterCard on file like normal. But they didn’t, instead they charged PayPal which had no money in it so it bounced to my bank which had an $11 balance causing my account to go into overdraft. Wayfair couldn’t even send a letter to my bank to release the hold on my money after I told them what they had done, their mistake not mine! So I have now paid for this dinette set twice because they have a hold on my money and it went through on my card. Do you think I would ever use Wayfair again? The customer service agents were sweet as anything and I feel very bad that they work for such an on reputable company. When one of them offered me a 10% discount on a future item I actually laughed because I knew I will never use Wayfair again and will tell everybody I know not to use it either. You lost a good customer and countless others that I would’ve recommended to your site
3 years ago
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Wayfair has a 1.5 average rating from 2,194 reviews

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