Utterly shambolic and unprofessional. Promised a delivery date "BY" Monday 3rd...tehn another "delivery on 31st July"..great, I thought... waited all day..nothing arrived.. phoned Wayfair..ah, we can't find your item ( Massive Armchair ! ) ..it's stuck at the collection depot somewhere..our 'specialist delivery team' will chase it up. Heard nothing..called them again.." yes, it's being looked into..need to give us until the 6th before we can either refund or re-order it - ' at no extra cost to you ' " !!.. What !!WHY would there be any extra cost to me when you've lost the item !!....then said dont need to wait in all day, the courier ( XDP ) will text night before and give you a 2 hour time slot. this morning ( 4th ) ..at 11.02am.. got sms " we will deliver between 08.54 and 11.54 !! ..Now 1.54 and nothing... My first ever order with Wayfair..and it will be my last...Diabolical .