I bought a dresser, which was a matching piece to the rest of the furniture in a baby's room. It was purchased and delivered in May 2020. Unfortunately, one of the essential pieces was broken and Wayfair was contacted immediately. A replacement piece was ordered and was to arrive in a week. In 3 months time, I have contacted Wayfair on numerous occasions to get an update on the replacement piece. Each time I was told it was in the process of being shipped, but that the delay was due to the manufacturer. Today, I received an email indicating the order was cancelled all together and I am left with a dresser with a broken, major piece. I was provided with a refund; however, I am very upset in the way Wayfair handled the entire situation. They NEVER contacted me. It was always me contacting them to find out the status of my order and contacting them really doesn't resolve anything because the customer service representative has no authority or power to do anything for you. They basically take your request or complaint down and state they will pass this on to whoever is in charge. Their communication with customers is just awful.