I wish I had shopped on Amazon instead. I ordered a shower screen on Wayfair, which they lost while they were delivering it. They did not report the loss, so I waited on for 9 hours during the appointed delivery day. They have taken 2 days to respond to my email asking about the item, saying they are "conducting the investigation" and if they don't find the item, they will replace it at "no additional cost". They lost the item I paid for, so I don't see why I would pay any additional cost. I've had to rearrange the contractors for my flat, and am still waiting for a resolution. They haven't offered a refund, just sent me holding emails. I will never ever ever use Wayfair again.