I purchased a bed frame and paid for assembly. I ended uo with a no show on assembly, an injury requiring ongoing medical care doing it myself. Wayfair offers assembly via a 3rd party service who told me it was scheduled but never had anyone come. THEN bed came missing critical parts. I contacted Wayfair and was told replacements would ship in 2-3 days. I never heard from them again. Afyer 2-3 WEEKS, I asked them. They re-requested parts and said they'd ship in 2-3 days. This time I waited a week without hearing from them again. Then got told the same thing. It's been 6 weeks now and they say the same thing every time I contact them. I have now requested escalation to management 3x - all ignored - and requested my money back 2x - also ignored. Do not shop here.