I placed my original order for a bed 3 weeks ago, this was delivered 4 days late, damaged and missing parts. I called up and was assured that my replacement parts would be here on the 9th of Sept, today they have arrived and are not the missing parts that I requested, this is now leaving me on my third week with no bed. I have never received a service like this in my life. I have been assured that I will receive a full new bed on Monday, which will be leaving me even longer without a bed. The only good thing I can say about this experience was how helpful the 2 customer service advisors were that I spoke this evening trying to help resolve the latest issue as fast as possible.