I ordered a bunkbed with cot for my kids with 2 mattress' included, the description said 2 x mattress' included. When they arrived they were just two pieces of foam- Wayfair claim that they are a regular mattress but I'd never seen anything like them before, and would never expect my children to sleep on them. I wanted to keep the bed but return the mattress', which they wouldn't let me do, so I had to return the product and they charged me £50 for pick up!! The material of the mattress or a photo should have been included in the product description. I have ordered same bed without mattress' from another company for much cheaper. I emailed Wayfair to complain about losing £50 which in my eyes has been stolen from me (as I was missold the product), but they never bothered to reply, and there is no number to phone. Online chat were not helpful either.