Ordered a piece of furniture for a 87yr old ladies birthday. Something to cheer her up after lock-down! Ordered 07/10/2020 for delivery 13/10/2020. No e-mail on 13th telling me when to expect this, got in touch with Wayfair customer services, ..... So sorry we had trouble printing your delivery label so nothing was done... FOR 6 DAYS.. and nothing would have been done if i didnt get in touch with them. We cant give you a delivery time now as it takes 24 hours to escalate it. Catherine W said it would be better if we talked to you on the phone, gave her my number and she said she cant make outbound calls. 10 x sorry, cant phone you and cant be escalated for 24 hours later and i lost the will to live.