Ordered a sofa in mid August when stock was immediately available. Received an incomplete set in a week with duplicated components and missing parts. After two months of trying to resolve this issue, neither replacement or collection of duplicated items has been arranged. Customer service refused to assure that the product would ever be delivered. They have repeatedly asked detailed description of replacement components, with no follow up on whether they made any notes of it or on the timeline when the request would be processed. However, on their communication, they demand customers to respond within 48 hours otherwise the request would be cancelled. Collection request had never been followed up and they refuse to arrange a refund or compensation. In the meantime, the price was reduced on their website by 12%. I also found that other products were often available cheaply from other retailers. I strongly recommend to avoid this company at all cost.