Placed an order for a breastfeeding chair for my wife, ended up finding the same item that we can get sooner and for cheaper so I put in a cancellation request 12 hrs after placing the order and was told that I would receive a cancellation email within 24 hrs. I never ended up getting the email so I did those steps again just to make sure it went through. Ended up receiving the item and after calling customer service they told me that they never received the cancellation request and require I pay $50 for return shipping costs... Total scam! do not use their service. Find the same item for cheaper and with better customer service elsewhere!