Gina Lloyd
My father had a serious stroke in January this year which left him with right sided paralysis, and when he came out of hospital in April we needed to sort out a wheelchair for him, if we'd waited for an NHS one we'd have had at least a 9 month wait, there was no way we could leave Dad bedbound for that long so after perusing the internet I decided to go with Wheelfreedom, this turned out to be a wise choice. I contacted them and received a response almost immediately from a lovely lady called Caroline who talked me through the various options that were most suitable for Dad. She left the options with me so that I could discuss with the family which to choose and we decided to hire the Rea Azalea for a few months to see how Dad got on with it before we committed to buying one. The chap who delivered the wheelchair was extremely knowledgeable and fitted the chair to Dad's measurements. When the physiotherapists from the hospital came to do their routine check on Dad's progress they were impressed at how well fitted the wheelchair was for Dad's requirements. As Dad was doing so well with the wheelchair we decided to purchase the same model, Caroline was once again very helpful with organising this, Dad's new wheelchair was once again fitted to his specific measurements and requirements. I can thoroughly recommend Wheelfreedom, there was continuity of excellent customer service right from the start to the end of the process of hiring/purchasing Dad's wheelchair. At no time did we feel under pressure to hire/purchase, we had time to think and discuss as a family what we wanted to do and Caroline answered any questions/queries we had quickly and efficiently in a very friendly approachable manner.
1 year ago
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