Paid £131 for timber to be delivered. Delivery arrived with 1 item missing and 2 items in poor condition. Was told would have to wait a number of days for replacement so I cancelled the order as needed timber quicker for project so went to other supplier. Asked for refund and was told would take up to 14 days. No refund so sent several e mails and made numerous phone calls regarding my refund. Nobody contacted me and after a whole month got my refund in 2 x instalments. Terrible service and terrible customer service.
3 years ago
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