Anonymous
Wickes really need to change their slogan I think Wickes needs to change their logo from "Let's do it right" to "Please don't buy anything from us unless you are totally 110% sure it is what you want and it will fit as we have a 30day returns policy and it is non-negotiable but if you are lucky (only due to managers discretion) and we give a refund it will be only be in the form of a gift card credit which you need to spend in 2 years otherwise will will take you money that way!" Wickes need to rethink their returns policy and give the consumer confidence in the Wickes brand. IKEA have got it right by offering a 365 day returns policy. 30days is not very long to find a builder/tradesperson to complete a job so when items have been purchased and issues arise which makes the product(s) superfluous becase they wont fit, to be quoted 30 days, 30 days, 30 days and tough luck lady by the local store manager does not help improve their image. It wasn't as though I was wanting to return everything I had bought - it was just 1 item which is still being sold by Wickes and the box was unopened Employees have no customer service training, and behave like robots just quoting the policy the policy the policy. Too many little men puffing out their chests out pretending to be important. Perhaps the CEO ought to try being a mystery shopper at his stores and see just how appalling their after sales customer service is!
10 months ago
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Wickes has a 1.54 average rating from 1,448 reviews

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