June. Devon
Initially reasonably happy with new kitchen but then 18 months later paintwork blistered on cupboards and they sent replacement through the post and arranged for someone to fit them. Oddly it was the plumber who fitted our sink which has continued to leak for 2 yrs. He also said he'd fixed that temporarily but would be back with a new part - never came back. We have made numerous calls to wickes and never get a reply back. Our guarantee has now expired but the fault is still ongoing and has never been sorted. Customer services are also rubbish. On hold for an hour to get through only to be told they will call right back and of course don't! More emails sent and ignored. I am now going to the ombudsman because if wickes think I will just go away they are mistaken. I have told 2 friends who are having new kitchens not to touch wickes with a barge pole and will continue to inform people of their poor service. Give this company a very wide berth. Once they have had your money they couldn't care less. We have been 5 months trying to get this sorted and still haven't managed it. Absolute rubbish!
9 months ago
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Wickes has a 1.54 average rating from 1,448 reviews

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Alice, Customer Support

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