Russell D
Appalling service levels Appalling service levels. Bathroom suite delivered minus toilet and shower screen, no communication beforehand to advise of missing items. Rang customer services to enquire where the missing items were, they said they’d call back within the hour. No call received so rang back again to be informed that they had no log of previous call. Went in local store to try and get some answers, they contacted customer services who confirmed that shower screen hadn’t yet left the supplier (ordered over two months ago) and the toilet was held up in despatch. When we enquired when this was to be delivered they originally advised in another 9 days, when I informed them that this was simply too late as the fitter would have gone by then they brought this forward to Saturday (4 days time) but couldn’t guarantee this and couldn’t arrange anything sooner, maybe Wickes should look to partner with Amazon!!! In closing, I would recommend anyone considering to order with Wickes to strongly reconsider, the service levels are truly appalling, the customer services non existent and quite honestly the worst I have had the misfortune of dealing with. AVOID AT ALL COSTS
7 months ago
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Wickes has a 1.54 average rating from 1,448 reviews

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