Anonymous
Appalling, unprofessional service from kitchen fitters. Ran over by 6 weeks (leaving us unable to cook/wash dishes/do laundry) on a job they said would take just 5 days. Repeatedly left site with very little progress then wouldn't come back for days at a time. Very poor quality of what work they did actually complete, numerous mistakes and substandard finish. Finally left with multiple tasks still outstanding, did not answer calls or messages for over 2 weeks, then store manager said the fitter would come back to rectify, then they said he was not available to return for the foreseeable future and they were unable to provide anyone else to complete the service either. Customer Services a masterclass in gaslighting. Would make promises over the phone, then totally contradict them by email. I twice sent them copies of invoices showing over £2,000 of completion and remedial works required. They agreed by phone to cover it. Then offered £350. Then offered £850 (in writing). Then dropped it to £500. Then rescinded the offer altogether. AVOID AT ALL COSTS if you want your kitchen to actually be fitted, and if you value your mental health.
7 months ago
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Wickes has a 1.54 average rating from 1,448 reviews

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