Simon Temprell
Wickes has made my year a nightmare with my new kitchen. Three months ago my so-called installer (he was a second rate handyman at best) said he didn’t have time to finish my installation and had to go to another job. He said he’d be back in ‘three or four weeks’, leaving me with a half-completed kitchen. He dragged my old appliances down to the end of my street and dumped them on the pavement (so much for eco-friendly trash removal), he left my fridge cabinet propped up on a screwdriver, no lighting, no tiles, damaged skirting boards, damaged window frames, missing cabinets, doors and baseboards. It took two months for me to get to customer services and still they have not given me any indication how long it will be before they get it finished. Absolutely the most horrible experience I have ever had and I have made it my quest to warn as many people as possible about the abominable service they offer. Six week's later: Update. The CEO's customer service team took over my case and I now have a designated contractor who will finish my kitchen. No work has started yet but we have a tentative date for next weekend (as long as there's no rain in the forecast!) The electrical work and tiling will follow later. Will I get my kitchen finished by Christmas? Watch this space. Well, I did get my kitchen finished this week. It took six months. My kitchen is 5 x 3. And after all the hell we have been through, today I was offered my 'compensation'. A refund on my £420 out-of-pocket expenses, £15 per week for my twenty-week delay = £300, and a refund of £130 on some lights I changed. Basically, they gave me £300 on a £15,000 kitchen and put me through the most miserable experience of my life with any company. They couldn't even attempt to 'make it right'. Not even the CEO was prepared to do that. Shame on Wickes. Ding, next gullible customer!
1 month ago
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Wickes has a 1.54 average rating from 1,390 reviews

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