DO NOT BUY AT WICKES - UNRELIABLE, TERRIBLE CUSTOMER SUPPORT Monday this week, ordered over 500 of timber to be delivered on WED, paid 30 pounds for the delivery. Got a text delivery would be WED from 7am-1pm. No delivery on WED. Called customer service and had the most disengaged, non helpful, "computer says I don't know" lady saying "We have no idea why this wasn't delivered, someone will call you later today from deliveries." No one called, and just now, called customer service again, and, again, got the most uninsterested customer service rep, who stated, "this should be delivered tomorrow". Meanwhile, I have booked builders to do the work yesteday and today and now I am out of pocket as there is no wood for them. To this, the customer service, nearly falling asleep, said "Terms and Conditions advises not to book trade until we've successfully delivered." So what I have is a fully incompentent company taking my money, guaranteeing a delivery service, and then not providing what I have paid for, and then with the most useless customer service they do NOTHING to resolve the issue, give me no concrete resolution, and I am out of pocket on my supplies and builders and the work is not done. Wickes will NEVER get any of my money again and I spend well over 100K a year on building supplies developing properties. What a useless, unreliable company, with poorly trained, unhelpful, uncaring customer service representatives. I would be ashamed to run a company who treats customers this way. The worst thing about all this, is I have NO idea when this wood will show up.
4 months ago
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Wickes has a 1.54 average rating from 1,448 reviews

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