Jam
DON'T USE WICKES ONLINE. They are some unbelievable sneaky people, this is a first for me and wow thank the lord it wasn't a massive purchase. It started from a next day delivery with DX Express (this was my first induction of something sus because I have never heard of them I later looked them up and they are bad) that was not next day delivery more like never came. They first said "DX apologises we're unable to deliver item ********today. We will deliver within 2 working days". 4 days went by I checked the DX Express tracking they say it's with them but its not being delivered..... Two more days went by I check DX Express, still the same its with them. I check Wickes status its says It has been delivered...What that doesn't make sense I send emails to customers service they say where look into it then get back to me but don't know when where let you know when we have info. I said I want a refund and they said they will issue it "Please allow up to 3 to 5 days for the refund to show in your account" TWO WEEKS LATER they acting like they don't know anything and say it was delivered not on there first imaginary date they said but a different date the same date as DX Express. People it was not delivered I have a ring camera and someone at home at all times. Disgusting customer service, they have my money I have nothing. All I can do is help someone else
4 months ago
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Wickes has a 1.53 average rating from 1,450 reviews

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