Anonymous
*DO NOT USE FOR BATHROOM INSTALLATIONS* Truly awful experience with Wickes that we are still having issues with since purchasing a new bathroom from them LAST SUMMER (2021). They promise that all products, design and installation will be provided in-house, they will take care of everything: bathroom and louvre doors hung too? Fine, no problem! We have to sort any building work? Nope, they'll handle everything, it will be totally stress free! Too good to be true? Absolutely; oh BTW, we don't have the tiles or louvre doors in the design we worked on, you have to find some. Also, the day before delivery of the suite (TWO DAYS before works begin + FOUR MONTHS after payment) they don't not have our bathtub in stock. But it will be a month later… No stress? Well, guess we'd better find and pay for a matching bath from somewhere and get it delivered within a couple of days…then and have to sort out a refund for the phantom bath we apparently didn't buy yet paid for. No stress? Bullsh!t. Installers (KS Plumbing) were largely uninterested in what designer had promised: no Louvre or main door hanging at all and tried to talk us out of the herringbone pattern we agreed (and they were aware of, having the design several months before). They are so overworked (we waited four months for work to start) that a small setback, quickly rectified, means you miss your slot and are practically begging them to return to the job: our young family (two kids, 5 & 8) had only a working toilet and bathtub in the bombsight of a bathroom for 6 weeks. A sole worker (leaving them short at another job) was left to toil away, tiling unboarded walls with entirely expected results: the house is old and the walls clearly not straight so this shows the total lack of thought, planning and care involved here. Once our patience finally ran out, one last push lasting ONE DAY was made resulting in a very rushed finish (and a toilet so off level they should be professionally ashamed). Yes, I made the mistake of signing it off, but the whole process was so stress-filled and downright exhausting that we not just wanted, but needed it to be over…and as the installers reassured: there is a two year garuntee to fix anything. Of course, once this was done the Wickes (where customer services go to die) nor the installers are no longer really interested in us. Wickes simply toss off any responsibility onto the installers who leave messages to return to drift off into nothingness. When raising an official complaint in Dec '21 apparently this is now in the hands of an 'Installation Manager' that has literally meant…nothing. No contact has been made for the last THREE MONTHS. The utter indifference we've been shown throughout this nightmare has forced us to try to claim back the installation cost via Barclaycard under Sec75. This requires us to find builders to complete an independent report, obviously creating yet more stress and hassle. All of this and the feelings of being cheated and just…anger we're left with, on top of the difficult last couple of years of pandemic has genuinely had a negative impact on our mental health, so thank you Wicked, thank you KS Plumbing. Thank you for making me write this when I should be asleep instead. Well that was long wasn't it? I wish I didn't have so much to write but it is important that others don't make the same mistake as we did. Go ANYWHERE else for your installation, or learn to do it yourself because even that would be less hassle than dealing with these uncaring, indifferent, incompetent grifters.
4 months ago
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Wickes has a 1.5 average rating from 1,481 reviews

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