WARNING DO NOT USE WICKES I Had bathroom fitted May 2021, including a walk in shower. 15 weeks ago today I reported a problem with the shower tray The shower tray is cracked in more than one place and cannot be used I’m still waiting for it to be replaced Unless I ring customer services , which I do weekly, nothing progresses. I’m never contacted by customer services with an progress update . I asked to raise a formal complaint, but was advised I can’t complain until issues fixed, I said I was complaining because it wasn’t fixed. This is not acceptable wickes.