Barry Sanderson
UNDER NO CIRCUMSTANCE PURCHASE A KITCHEN FROM WICKS We purchased a kitchen in 2021 with an agreed fitting date of the 10 February 2021, We were talked in to taking out the finance option by the salesperson as they said “it is the best option as you don’t pay anything for 12 months and you won’t pay a penny until the kitchen has been installed and you have signed off the work completed to your satisfaction. “THIS IS NOT TRUE” This is a con to get you to take out the finance. The Kitchen was delivered incomplete there were items missing in fact we received items which should have been delivered to another customer so no doubt they would have had issues also, the electrical appliances we agreed to buy were out of stock and would be delivered at a later date and to add icing to the cake the work tops were the wrong colour, none of which the above have been rectified. We took our old kitchen out on the 5th of February 2022 to give the instillation team a blank canvas in which to work, the instillation went ahead as scheduled on the 10th of February 2022 with an estimated instillation time scale of two weeks it is now the 6th of May 12 weeks later and we still do not have a working kitchen. Despite having several meetings and correspondence Wicks, they have now decided to stop all contact with us, the finance company Barclays is now negotiating on our behalf via the section 75 route. But here is the piece de resistance, we took out the finance for the satisfaction guarantee and that we would be covered in the event of any damages or we were not happy with the instillation as advised by the salesperson. WHAT WE DID NOT KNOW AND WERE NEVER TOLD WAS THE FINANCE WOULD BE PAID TO WICKES REGARDLESS ON HOW THE INSTILATION WAS PROGRESSING, SO NOW WE HAVE HALF A KITCHEN, NO OVEN OR MICROWAVE TO WHICH WICKS HAVE BEEN PAID FOR IN FULL. SO ONCE AGAIN UNDER NO CIRCUMSTANCE PURCHASE A KITCHEN FROM WICKS Barry Sanderson
1 year ago
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