R Flaggs
Order a bespoke window on the basis of 35 days delivery, as stated on the advert. NOT ‘working days’ but 'days'; had it said ‘working days’ I would not have ordered. 4 days after paying I get a call off Wickes’ supplier… not Wickes but their contractor saying deliver is 'maybe' 6 weeks, maybe much more, they could not say for sure! I called Wickes and their people said 35 days meant 35 working days. In fact, in law it certainly does not and I told them this. I checked the advert and on the day I complained it still said 35 days, in spite of their supplier saying it is not possible. Naturally I pointed out to Wickes that they were deliberately misleading consumers and that this is an offence, a fraudulent misrepresentation. I have a copy of the ‘chat’ if anyone wants to see it. Three days later Wickes have changed their website to now say 42 days delivery.... which as you might guess is 6 weeks.. So 'days' we see does mean days after all, in spite of their lies.. I told them they can't alter terms post contract and asked if they thought they actually ruled the world. They accused me of being rude?????? I have asked to cancel but they so far refuse to YOU CAN’T CANCEL BESPOKE ITEMS… but apparently they can change the terms…Really…??? What ever happened to the Wickes I used to know? Now they lie, they trick and they cheat by altering terms to entrap innocent and loyal long term customers. Of course Wickes will cancel and refund because if they do not I shall pursue them for the costs and damages ( which used to be provided by sec 51(1) and 51(3) of SOGA 1979 but now are part of the Consumer Rights Act 2015. I tried to put this 100% accurate review on their review site but it seems only good reviews go there. So it is here and everywhere else. They will now try to have it removed but because it is the truth they will fail but show themselves for wat they are.
10 months ago
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Wickes has a 1.5 average rating from 1,560 reviews

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