Mrs Jackson
This review is regarding the bathroom design and installation service in Croydon. My job was completed in January 2022. I WILL NEVER USE WICKES AGAIN. The installation included a Triton shower over the bath. The first shower unit was delivered with a fault. The main shower head wasn't working. The second unit worked until April 2022. The water stopped coming out when the unit was switched on. Wickes sent their fitter out to inspect who confirmed the unit is dead. I want the shower replaced. I don't want a repair, especially as this is the second unit that is faulty. Wickes refuses to grant this and have referred me to the manufacturer for a remedy. I have made countless phone calls and sent several emails including a formal complaint. However, Wickes will not budge on their insistence that it is up to the manufacturer. I believe this to be in breach of my consumer rights. I am now seeking a chargeback solution on my credit card. I will also be contacting the appropriate ombudsman to investigate as well as trading standards. I thought I would be safe with a well-known company. I was so wrong. Their is no coherent complaints procedure either.
9 months ago
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Wickes has a 1.5 average rating from 1,561 reviews

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