Michaela Brelsford
Please don't go to wickes, unless you want an 8 month wait, we had our bathroom designed, picked and paid for, 3 months later we still hadn't had a surveyor round. Our designer stopped working there and they never even told us. Nobody phoned for 3 months, I sent emails which bounced back, eventually customer service got the regional manager involved, but that still didn't make any difference. The surveyor eventually phoned last week after 3 and 1/2 months and told us he couldn't start the fit until October, we were told in March it would be 12 weeks. We should have our new bathroom by now. We decided not to wait any longer as there customer service is non existent, so we asked for a full refund. We have the full amount back, but that's not the point, we have wasted 3 months on nothing, now we have to start the process of choosing and finding an installer again. Very disappointed. If I could give 0 stars I would.
9 months ago
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Wickes has a 1.5 average rating from 1,561 reviews

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