Chris
Well started great chose kitchen and agreed price all good, however very disappointed in fitting service as once they had surveyed and agreed price kept adding extra's on eg £75 to drill one hole for extract vent ( unbelievable but what can you do). After completion was happy overall but then one drawer developed a fault, now the pain begins despite calling customer services for a period of 6 months approx 15 calls and being assured it would be rectified and either the lnstaller or customer service would contact me not on one occasion did this happen, every time I asked to speak to a installation manager I was fobbed off with there all in a meeting, and bearing in mind we went to Wickes and paid £12,000 because of the customer service and back up offered, we're totally disappointed and fed up. It's now come to the point where because of the stress caused and hours on the phone we've given up and resigned to the fact we're going to have to live with it. Another disappointing fact you cannot contact customer services or complaints by email, I hope this helps others and advise that you clearly clarify what's included in fitting and what backup you've got should things go wrong. I would certainly not be recommending Wickes again.
7 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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Alice, Customer Support

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