Anonymous
First went to Wickes bathroom design department in December 2021. Ordered bathroom and told that the wait time was into May 2022. Accepted this and waited and waited. Contacted Luke our design consultant at the Folkestone branch and was told that I would hear and to wait. Three months on and had heard nothing. Seems we had been forgotten about and wait time was now at the end of August. Finally, after speaking with an operations manager and making a hefty complaint we were allocated a fitter, who came to inspect and told me that he would now not be able to fit my bathroom until November 2022. Met again with Luke and store manager who did not really want to know. Finally, I was matched up with a new fitter, first visit for inspection purposes, clearly, he had little idea of what he was supposed to do. Several visits on and date booked for 3 weeks in August 2022. Bathroom took over 5 weeks to install. (it's only small.) Fitter left end of Bath open, as it was close to window, they felt we would not notice it. Hole left open all along bottom of window, Tiles damaged, bottom of door sawn off, with sharp jagged edge when there was not a need to cut door at all, bathroom cabinet drawer would barely open, ripped finger nails off trying to open it, fitter told me he knew it was faulty but had to fit what Wickes supplied him with! Sink leaked into cabinet and would not drain properly, due to fitter tightening the seals too much and creating a vacuum, fitter's manager took over week to authorise cabinet replacement and to then authorise for fitter to remove faulty and put in new one. Now 2.5 weeks later the toilet is leaking, it turns out it was leaking when the fitter installed it, but was told by his manager to add lots of old washers between the cistern and the bowl and I have now been told that I should be grateful that it worked with this bodged repair to a new toilet for over two weeks! Evidently, everything purchased through Wickes and fitted by them has to fail twice before they will replace it, even if it is faulty. Leaking started last Friday, I have been told that they ordered new one on Tuesday and they cannot deliver the replacement for two weeks. The fitter will not come out, as he does not get paid to do so as his manager will not authorise it, I have a leaking toilet for two weeks and the nameless fitter's manager does not care! So I hope the leak does not get worse and destroy my bathroom, my downstairs ceiling, etc. It's ridiculous. They take your money and they just don't care. My advice, as so many have written before is to stay clear of Wickes. Their utter incompetence and lack of both customers and their properties astound me. They truly deserve a 0 rating.
4 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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