Ordered a door which needed to be delivered as it was a bit bigger than average, paid for it in store and £41.00 & £7.00 delivery as they could not deliver to the store so I could pick it up, told I would get a text with a delivery time and that it would be delivered on Tuesday by Tuffnells, no text at all, at 11am decided to go through my emails to find one that said between 9 -1, at 4.45 a knock at the door and opened to no one there and a door standing against the wall and the driver sprinting to get in his van, on inspection found the side that had been facing the wall was badly damaged, hubby ran after him and told him in no uncertain terms that he could take it back to the answer of why! (think he must of noticed or Tuffnells have a blind driver). I called customer service on the Wednesday morning as soon as they opened to be told really sorry Blah Blah and a new one would be delivered on the Friday fine I said as long as it is in the morning as I have a dentist in the afternoon and guess what no door, called customer service to be told it is down for Delivery Monday I explained that is not expectable as I am out all day as it is my birthday so would never have agreed to Monday. I have now lost 2 days from work and still no bloody door. apparently Wickes do not have anyone to liaise with the delivery company on my behalf or just don't want to? so who took them on as contractors. they don't deliver on Saturdays or Sundays, asked for a call back from a manager to be told it could take 48 hours (but then how they going to speak to Tuffnells if they don't work weekends), ended the conversation with you will get a text on Sunday night with delivery time slot for Monday, never got a text last time so what's different this time and what part of I will not be there on MONDAY do they not understand. asked if I wanted to cancel the order YES I would love to but can not find this size door anywhere else. What a crock of S*** unless you can click and collect don't bother.
4 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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Alice, Customer Support

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